How long does it take to process my order?

All items take 2-3 days to process at our warehouse, but please note we do our best to get your order out within 48 hours. Orders placed after 2pm EST will begin processing the next business day. We do not process or ship orders on weekends or company observed holidays. The following holidays are observed: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We will contact you via email if there are any issues with your order.


How can I track my order?

Once your order has been placed, we will send a confirmation email to the provided email address. Once your item is ready to ship, we will follow up with a shipping notification so that you may track your item. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates. Please contact us at info@avaandkris.com if you need additional information. 


Can I return a sale item?

Items purchased with a discount code may be returned within 14 days of purchase. Any items marked as Final Sale cannot be returned or exchanged.


What if I refuse my order at delivery?

If an order is refused at delivery you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment. 


What if I receive my order and it is damaged?

In the event of manufacturing defect, please email us at info@avaandkris.com within 48 hours of receiving your purchase.


How do I clean my jacket?

We want your jacket to last a long, long time. Please follow our washing instructions carefully to ensure the quality of your jacket. For specific instructions, 

Our faux fur jackets can be machine washed on delicate and hung dry. Dry cleaning is preferred.

Our denim jackets are washing machine friendly, just hang dry. If there's a fur collar, make sure to remove it and dry clean it separately. 

Our genuine fur and feather coats are dry clean only. Please make sure your dry cleaner knows how to work with the material. 


How do I place an order for my store?

To become a wholesale customer, please email info@avaandkris.com.